Urgent Tail-Lift Artic Required

The Challenge:

Late on a Friday afternoon, a production site was left stranded when their booked haulier cancelled a crucial tail-lift delivery. The goods had to reach a customer with no forklift at the delivery site – failure would mean missed deadlines and a broken contract.

Our Response:

Within 30 minutes of the call, our planning team dispatched one of our 44-tonne artic tail-lift units with a trained driver who could assist with manual offload. We coordinated timings directly with both collection and delivery sites, ensuring smooth handling from start to finish.

The Result:

The load was completed the same evening, the client’s delivery deadline was met, and production continued without disruption.

Client Comment:

“That call to Viton saved the day. The driver handled everything calmly and professionally – exactly what we needed. It felt like having our own transport department on standby.”